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Fayre Play Terms & Conditions

 

Please read the following important terms and conditions before you buy anything on our website and check that they contain everything you want and nothing that you are not willing to agree to.

This contract sets out your legal rights and responsibilities; our legal rights and responsibilities; and certain key information required by law.

In this contract ‘we’, ‘us’ or ‘our’ means FPCG Edinburgh Ltd, a company incorporated in England (Company Number SC655080)  with a Registered Office at 124 Portman Street, Glasgow, G41 1EJ (Registered VAT Number (361016241) and ‘you’ or ‘your’ means the person using our site to buy goods from us.

If you have any questions about this contract or any orders you have placed, please contact us by sending an email to [email protected] .

Introduction

  1. If you buy services on our site you agree to be legally bound by this contract.
  2. This contract is only available in English. No other languages will apply to this contract.
  3. When buying any services on our site you also agree to be legally bound by:
    1. our website terms and conditions and any documents referred to in them;
    2. extra terms which may add to, or replace some of, this contract. This may happen for  security, legal or regulatory reasons; and
    3. specific terms which apply to certain services. 

All of the above documents form part of this contract as though set out in full here.

Information we give you

  1. By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please:
    1. read the acknowledgement email (see clause 14) ; or
    2. contact us using the contact details at the top of this page.
  2. The key information we give you by law forms part of this contract (as though it is set out in full here).
  3. If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.

Your privacy and personal information

  1. Our Privacy Policy is available at https://thefayreplay.co.uk/glasgow/
  2. By making a booking, you consent to us contacting you with relevant offers and updates. You may opt out at any time by clicking ‘unsubscribe’ or contacting us.
  3. Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.

Ordering services from us

  1. Below, we set out how a legally binding contract between you and us is made.
  2. You place an order on the site by going to https://thefayreplay.co.uk/ and selecting the preferred location. Please read and check your order carefully before submitting it. You will be able to correct any errors before submitting your order to us.
  3. When you place your order at the end of the online checkout process (e.g. when you click on the “Continue to checkout” button), we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted by us.
  4. We may contact you to say that we do not accept your order. This is typically for the following reasons:
    1. we cannot carry out the services (this may be because, for example, we are forced to close for any reason);
    2. we cannot authorise your payment;
    3. you are not allowed to buy the services from us;
    4. we are not allowed to sell the services to you; or
    5. there has been a mistake on the pricing or description of the services.
  5. We will only accept your order when we email you to confirm this (Confirmation Email). At this point:
    1. a legally binding contract will be in place between you and us; and
    2. we will provide the services as agreed during the online checkout process.
  6. If you are under the age of 18 you may not buy services from the site. Under 18s are not permitted in our venue at any time during our standard hours of business. Exceptions may be made by prior arrangement only for private events

Venue Entry & Customer Behaviour

  1. We operate a ‘Challenge 25’ policy and photo ID will be required when entering our venues. We have the right to refuse entry to anyone who is unable to provide valid ID. Please bring photo ID with you as you will not be entitled to a refund if we have to refuse you entry.   Examples of acceptable photo ID include: 
    1. Passport (UK Or International)
    2. Provisional Driving License (UK Or European)
    3. Driving License (UK Or European)
    4. EU National Identity Card
  2. We reserve the right to refuse entry to intoxicated individuals or those under the influence of substances. No refunds will be issued in such cases.
  3. Customers must follow all safety guidelines provided by our staff. We are not responsible for injuries caused by failure to adhere to safety instructions
  4. Guests are responsible for any damage caused to the venue, equipment, or other customers due to negligent or inappropriate behaviour. We reserve the right to charge for any repair or replacement costs incurred.

Cancellation

  1. As this service relates to a leisure activity at a pre-booked time, there is no ability to cancel once you have booked with us and no refund shall be given.
  2. This does not affect the rights you have if your services are faulty. See also clause 13 above.
  3. We reserve the right to refuse entry to any person or party, or ask any person or party to leave the venue at any time, due to misconduct or otherwise, at the discretion of our venue manager and/or security. You will not be entitled to a refund if you are refused entry or asked to leave. 
  4. We may have to suspend or delay dispatch of your Tickets to you to: 
    1. deal with technical problems or make minor technical changes; 
    2. make changes to your Booking as requested by you in accordance with section 7 below; or
    3.  if your payment method has not been accepted.

Alterations to your booking 

  1. If you wish to change your Booking at any time after you have paid for your Tickets (including to change the time or day of your booking or to add or remove players) please contact us at [email protected] as soon as possible.
  2. If you need to add extra players and we have sold-out online, you may be able to purchase walk-in slots on the day. As a goodwill gesture, we may be able to accommodate your request to change your Booking, but this will be subject to the discretion of our customer service team. We do not make any guarantees.
  3. If we are able to change your Booking, we will contact you by email or via social media and let you know about any changes to the price of your Tickets, your chosen date or time, or anything else which would be necessary as a result of your requested change, and ask you to confirm whether you wish to go ahead with the change. 

Carrying out of the services

  1. We will carry out the services by the time or within the period agreed during the online checkout process and as set out in the Confirmation Email (see clause 14). 
  2. For all website bookings, please note that we advise that you arrive 5 minutes prior to your booking. Your booking time is your allocated arrival time as set out in the Confirmation Email.  On arrival, your entire party must report to reception. Please make sure you bring your confirmation with you as you will need it to verify your booking. You can bring print outs of your confirmation with you or show them to us on your phone.  
  3. Our carrying out of the services might be affected by events beyond our reasonable control. If so, there might be a delay before we can start or restart the services, having made reasonable efforts to limit the effect of any of those events and having kept you informed of the circumstances, but we will try to start or restart the services as soon as those events have been fixed.
  4. We are not liable for any failure or delay in performance due to events beyond our reasonable control, including but not limited to natural disasters, government restrictions, or supplier failures.
  5. In the event that we are unable to provide the service due to unforeseen circumstances (e.g., force majeure, legal restrictions, or operational failure), you will be entitled to a full refund or the option to reschedule.

Group Bookings

  1. To enquire about making a group package booking for more than 15 Tickets, please contact us using the group enquiry form on our site or by emailing us at: [email protected]. 
  2. Group package bookings require a 50% deposit payment to secure the booking. This deposit must be paid within 7 days of receipt of invoice, unless the booking request is made less than 7 days in advance of the booking date. In this case, the deposit must be paid at least 24 hours prior to the booking date. If we have not received the 50% deposit payment by then, you may lose your booking. The balance must be paid on, or prior to arrival. 
  3. If you wish to cancel your booking, you must notify us at least seven days in advance. Failing to notify us of your cancellation within this notice period will incur a cancellation fee up to the value of your deposit. 
  4. If you wish to make any changes to the number of guests attending, you must notify us at least 48 hours prior to your booking. Please note that we cannot facilitate reductions to party size of more than 20% of the group size. Failing to do so may result in us retaining deposits up to the value of the difference in party size. 

Payment

  1.  We do not accept cash or cheques.
  2. Nothing in this clause affects your legal rights to cancel the contract during the cancellation period as set out in clauses 6 and 1.
  3. You shall make payment at the time of placing your order for the Services which shall be set out on the site from time to time and confirmed in any Confirmation Email. 
  4. Payment processing services on the site are provided by The Booked It Group Limited trading as Booked it, and are subject to the Bookedit Master Terms of Service (the “Booked it Terms”). By agreeing to these Terms or continuing to register as on the site, you agree to be bound by the Booked it Terms, as the same may be modified or amended by Booked it from time to time; and you agree to provide us with accurate and complete information about you and authorise us to share with Booked it such information and transaction information related to your use of the payment processing services provided by Booked it as we consider appropriate.
  5. Nothing in this clause affects your legal rights to cancel the contract during the cancellation period as set out in clauses 6 and 7.
  6. All prices are in pounds sterling (£)(GBP) and include VAT at the applicable rate.

Nature of the services

  1. The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’). The services that we provide to you must be carried out with reasonable care and skill. In addition:
    1. where the price has not been agreed upfront, the cost of the services must be reasonable; and
    2. where no time period has been agreed upfront for the provision of the services, we must carry out the services within a reasonable time.

Faulty services

  1. Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’) are set out at the top of this page. They are a summary of some of your key rights. For more detailed information on your rights and what you should expect from us, please:
    1. contact us at [email protected]; or
    2. visit the Citizens Advice website www.citizensadvice.org.uk or call 0808 223 1133.
  2. Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.
  3. If the services we have provided to you are faulty, please contact us using the contact details at the top of this page.

End of the contract

  1. If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.

Limitation on our liability

  1. Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:
    1. losses that were not foreseeable to you and us when the contract was formed;
    2. losses that were not caused by any breach on our part;
    3. business losses; or
    4. losses to non-consumers.

Third party rights

No one other than a party to this contract has any right to enforce any term of this contract.

Disputes

  1. Our complaints policy is available at https://thefayreplay.co.uk/complaints-policy/
  2. We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with the services we have provided or any other matter, please contact us as soon as possible via email to [email protected] 
  3. The laws of England and Wales apply to this contract, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country.
  4. Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. This means that you can choose whether to bring a claim in the courts of England and Wales or in the courts of another part of the UK in which you live.

   Intellectual Property

  1. All content on our website, including text, graphics, logos, and images, is owned by or licensed to us. Any unauthorised reproduction or use is prohibited.

Severability

  1. If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.